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10 Ways to Improve Your Hospitality in Restaurants
People love to travel. Traveling helps people get out of their monotonous life. People travel for various reasons like business purposes, study, pilgrimage, visiting relatives, etc. Whenever people travel they always look to stay in good hotels where they can get good food and accommodation.
Restaurants are the central component of every good hotel. There are many types of restaurants like fine dining, cafe, fast food, etc. Restaurants are not just about providing good food to their customers. Imagine yourself visiting a restaurant where the quality of food is great but the way you are treated by its staff is pathetic. Would you ever visit such a place again?
No one likes to be treated badly, especially when you are paying someone. This is where hospitality comes in places like restaurants. Hospitality is about how customers are treated from the moment they walk into the restaurant. It is the relationship of customers with the host. Hospitality involves welcoming the customer and providing them with the best experience possible.
1. Greetings
Properly greeting the customers is essential. It helps create a good first impression on the customer. It is the first step in providing good hospitality. A warm welcome with a smile and eye contact helps customers feel comfortable. It gives a feeling of care and helps generate a positive feeling in the minds of customers. The restaurant staff should be polite. At the end of their meal customers should be greeted with a heartfelt goodbye.
2. Hygiene and Cleanliness
In the present time when everything is disrupted by COVID-19, it has become essential for restaurants to ensure their place is properly cleaned and sanitized. Every restaurant should have a welcome mat that will help customers wipe their feet before they enter the premises. There should be separate sinks for washing dishes and food or vegetables. The staff should wear masks and wear proper clothing. Restroom cleanliness is of utmost importance. Necessary supplies like mops, soaps, toilet paper, paper towels, and dryers should be available. Floors should be cleaned daily.
3. Well Trained Team
To provide incredible hospitality, restaurants require a team of individuals who are properly trained to provide an exceptional customer experience. The restaurant staff is accountable from the moment customers walk into the restaurant. The staff is the first point of contact with the customers. They help customers in getting seated, providing meals. There should be effective communication between all the staff members. The kitchen staff should coordinate with the wait staff properly to ensure food is served as soon as it is prepared.
4. Reduce Wait Time
Once the guests are seated and have ordered their food, the staff must ensure that they tell them the wait time in which the food will be served. There should not be long delays as it may irritate the customers. It is a good idea to engage the customers by providing them with complimentary drinks or snacks as they wait for their order.
5. Menu Planning
The menu is the introduction to what the restaurant has to offer to its customers. The menu lets the customer knows what food items are available for them to eat and at what prices. The prices of the dishes mentioned on the menu should be reasonable. The staff must ensure that they know everything about the menu. They must be able to answer the queries of the customer regarding any items on the menu. The menu helps the restaurant in making the right purchases of ingredients for making different dishes. The menu also helps in attracting customers to buy dishes.
6. Understanding the Customer
Every consumer is important and special attention is required for each one of them. Every customer has their taste and preferences. The staff of restaurants must ensure they listen to what their customers want. People of various age groups have different preferences. Elderly people would require their food to be cooked less spicy. Kids on the other hand might like to add more flavours to their food. Apart from this, some health-conscious people want their food to be served with extra vegetables.
7. Proper Food Management
Every restaurant needs to ensure the food which is being served to its customers is safe and fresh. The quality of food served to the customers will help build a good name for the restaurant. Certain government guidelines are to be followed by every restaurant to ensure the proper standards are followed. The restaurant should also ensure that there is minimum food wastage. The waste food should be immediately separated into dustbins.
8. Getting Technology Equipped
We live in an era of the internet where everything is becoming digital. Restaurants providing their customers with WIFI facilities help their customers a lot. Many young people like taking selfies and photos and posting them on social media. They are also people who use the internet to stay connected to their office.
Most people today prefer making payments digitally using applications like Paytm, Google pay, etc. So getting the right technology in the restaurant not only helps increase sales but also makes customers happier.
9. Taking Feedback
It is important to know how the customers feel after visiting the restaurant. Providing the customers to express themselves through a feedback form is an incredible way to know their experience. Feedback helps restaurants improve their hospitality which leads to more customer satisfaction. When customers are satisfied, they are more likely to visit the place again.
10. Creating Nice Ambiance
The ambiance of the restaurant plays a major role in improving consumers’ moods. The background music in the restaurant helps people settle in and relax. Indoor plants help give an aesthetic look. The colour of the walls and the design of the furniture help attract customers.
Conclusion
Hospitality is paying attention to small things like listening and acknowledging your customer’s needs. It is important to value customers as they help drive businesses. Whenever a customer visits the restaurant, they want to enjoy their meals. The restaurant team members must ensure they give their best and provide a memorable experience to their customers.
